Documentation
Support
Whether you're a developer debugging a signature mismatch at 2am, a business owner who just wants their integration to work, or someone using the app to check your own NIN for the first time, the same two channels reach a real person, not a ticket queue.
Fastest option. Message us in plain language, you don't need to know any technical terms to explain what's wrong.
Open WhatsAppSupport portal
For anything you'd rather put in writing, attach a screenshot to, or track over a few days.
support.uselodger.com
Open support portalWhat to include, if you can
None of this is required, "it's not working" is a perfectly fine way to start a conversation. But if you have them handy, these make a fix much faster:
- Your
client_key(never your api_secret; we'll never ask for that) - The error code or message you saw, if any
- Roughly when it happened
- What you were trying to do (e.g. "verify a NIN from my checkout page")
Typical response time is same-day on WhatsApp, within 1 business day on the support portal. For a suspected security issue (a leaked secret, a signature you can't explain), lead with that on WhatsApp, those jump the queue.